Refund policy

Refund & Return Policy

At Yalla Cart, we want you to love your fragrance. If something isn't right, this policy explains how returns, exchanges and refunds work. Because fragrances are personal-care products, returns are accepted only for items that are unopened and unused, so every bottle we ship is fresh for our customers.

1. Return Window

You have 15 days from the date of delivery to request a return. To start a return, contact us at support@yallacart.shop with your order number. Requests received after 15 days cannot be accepted.

2. Eligibility & Condition

To be eligible for a return, the item must be:

  • Unopened, unused and unsprayed, with the original cellophane seal intact (if supplied sealed)
  • In its original box and packaging, with all accessories included
  • Accompanied by your order number or proof of purchase

For health and hygiene reasons, we cannot accept returns of fragrances that have been opened, sprayed or used.

3. Non-Returnable Items

  • Opened, sprayed or used fragrances and hair-care products
  • Items without their original packaging
  • Items marked "Final Sale" or purchased on clearance
  • Gift cards
  • Items damaged through misuse after delivery

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, leaking, defective or is not the item you ordered, please contact us within 3 days of delivery at support@yallacart.shop. Include your order number and clear photos of the item, the box and the shipping package. Once confirmed, we will send a replacement or issue a full refund, and we will cover any return shipping cost.

5. How to Return an Item

  1. Email support@yallacart.shop with your order number and the reason for the return.
  2. Wait for our approval and return instructions. Items sent back without approval cannot be accepted.
  3. Ship the item back within 7 days of approval, securely packed. Fragrances must be shipped by ground service in line with carrier rules.

6. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. If the item was damaged, defective or incorrect, Yalla Cart covers the return shipping.

7. Exchanges

We replace items only if they arrive damaged, defective or incorrect. If you would like a different fragrance, please return the unopened item for a refund and place a new order.

8. Refunds

Once your return arrives and is inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the refund to your account.

9. Late or Missing Refunds

If you have not received your refund after 7 business days, please check with your bank or card issuer first, then contact us at support@yallacart.shop.

10. Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it can no longer be cancelled and the return process above applies.

This policy does not limit any consumer rights that cannot legally be excluded.

Contact Us

Yalla Cart
257 Beacon Hill Rd, Trumbull, CT 06611, United States
Email: support@yallacart.shop
Phone: +1 202-948-8813